Your role as an SDR Coach using FrontSpin Whisper Coaching is to be the guide in their ear. It is important to build the foundation for your SDRs, which starts with teaching them how Whisper Coaching works. Coaching with the Whisper functionality can be done from virtually anywhere you have internet access which means while we are still working from home, you can still be coaching your SDRs successfully.
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Every SDR is going to have a different level of expertise when they join your team so it is important to meet them where they are in terms of coaching. Whether they are a brand new SDR who just got their learner’s permit or a seasoned vet who is a race car driver on the sales road, following these tips will help you coach them, no matter what level they are at.
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The start of the conversation is not when someone answers the phone; it starts with the development of the script. Set the stage early in an SDR’s development that their script / messaging is a map of a conversation.
Keep In Mind:
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The 3 Pillars of SDR Coaching are prep, pause, and play.
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