TALK CYCLE LLC DBA FRONTSPIN™
Effective Date: 10.28.2018
At TalkCycle LLC, doing business as FrontSpin (“FrontSpin”), we strive to protect the privacy of your information. This privacy statement covers the information management practices of FrontSpin controlled public web sites or permission-based services that link to this privacy statement. These include the following websites:
FrontSpin provides a link to this privacy statement on all pages requesting personal information.
INFORMATION: WHAT WE COLLECT AND HOW IT IS USED
When a web site visitor or customer expresses interest in obtaining additional information about FrontSpin’s services or registers to use a FrontSpin service, FrontSpin may require the party to provide contact information, such as name, company name, address, phone number, and email address. When a party purchases a FrontSpin service, FrontSpin may require billing information, such as organization billing name, billing address, phone number, and credit card number. When a party utilizes a service or requests customer support for a service, FrontSpin may request information such as name, company name, email address, and phone number. With the exception of credit card information, the information provided is generally stored electronically in secure FrontSpin databases.
FrontSpin’s permission-based services are designed to facilitate repeat use by participants involved in multiple business transactions relying upon the services. Key to the security of these services and the business data contained therein, verification of user’s virtual identity is fundamental to using this service. Participants must provide profile information (name, title, company name, email address, and phone number) in order to utilize and secure the services.
In addition to the profile information collected as described above, FrontSpin also collects anonymous information about the use of our public web site, including but not limited to a visitor’s IP address, the websites from which visitors access the FrontSpin web site, the type of web browsers used to access the website, the time of the visit, and the pages viewed. This collected information does not personally identify individuals and is required to operate the service, for security, to fulfill certain legal requirements and statistical analysis of web site visits.
In order to collect the anonymous data described above, or to provide a better user experience for repeat users of our permission-based services, we may use “cookies” that remain in the cookies file of your browser at your option. Cookies are a widely utilized mechanism for storing small pieces of text which modern browsers use to interact with web sites. Your IP address will not be linked to any personal information unless you provide that information through any form on the website.
FrontSpin Services Usage
In the provision of our permission-based services, FrontSpin will maintain a history of participant access to the services and actions taken therein and make this available to the owner of a respective account accordingly as part of our detailed user activity reporting / sharing analytics capabilities. FrontSpin also may maintain a log of IP addresses from which users access the services to help secure our users.
Use of Personal Information
FrontSpin uses the above collected information to inform our product customers and prospective customers about our solutions, to provide services requested by our customers, and to support our customers as they utilize our services. For example, FrontSpin may respond to you, if you fill out a “Contact” form on our website, with information about our services. FrontSpin may also use data about FrontSpin customers for its own marketing purposes, in order to provide information about product upgrades, user best practices, industry news, promotions or events. FrontSpin uses credit card information solely to evaluate the financial qualification of prospective customers and to collect payment for services. FrontSpin uses web site navigational information to operate and secure our web sites and to provide personalized information about the company.
FrontSpin will not share, sell or distribute your personal data to unrelated third parties. All personal data may be disclosed only to third parties who directly support the use cases for personal data as summarized above. Owners of respective accounts are responsible for maintaining the access controls over their data and have access to personal user information and user activity related to their account. This information is required to access and use the FrontSpin services but is administered by the owner of each respective account.
Various data related to the use of the service is retained indefinitely by FrontSpin for the duration of each respective service contract. The FrontSpin owner may have made copies of access data as part of their own respective management practices and are outside the purview of this policy. Additional information related to financial transactions is retained for a period of seven years.
Commitment to Data Security
To prevent unauthorized access, maintain data integrity, and ensure the correct use of information, FrontSpin has instituted a wide array of policies, procedures, and mechanisms to secure and protect the information we collect online. Additional details regarding data security are found in the FrontSpin Security Policy.
Correcting and Updating your Information
Users of FrontSpin permission-based services may update or change their profile information by logging into the service, selecting the “User Settings: Users” page (Admin), and updating information using the online interface or emailing us at firstname.lastname@example.org.
Organizations seeking to update information, to discontinue their FrontSpin account, to have their private information returned to them please email, have questions, or need help should contact FrontSpin by sending an email to email@example.com, or calling (800) 400-2220. Should you decline to receive mail or email from FrontSpin that does not relate directly to your access to or use of FrontSpin permission-based services, please please visit our unsubscribe page and fill out the form.
By using our websites and/or services, you signify your agreement to the privacy polices described above.
If you have any questions about this privacy statement, please email us at firstname.lastname@example.org.
For California Residents
California residents can request and obtain from us once a year a list of all third parties to which FrontSpin has disclosed certain information during the preceding calendar year for the third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us by email to email@example.com.
Notice to Users Outside the U.S.
GENERAL DATA PROTECTION REGULATION (GDPR)
As a citizen or resident of the EU, your personal data are protected by the terms of the GDPR. In order for FrontSpin and FrontSpin’s customers to comply with the GDPR, you are required to grant consent in order to gain access to
GDPR Data Rights
The GDPR provides the following data rights for individual citizens or residents of the EU:
1. The Right to be Informed
Should there be a breach of private information, you will be notified using the contact information on file. We will also notify the appropriate privacy authority for your home country.
2. The Right of Access
In addition to accessing user profile information (see above), your use events may be obtained by contacting the owner of the respective accounts you have access to. Detailed records of technical mechanisms related to enabling those access events are not generally accessible.
3. The Right to Rectification
Users may access and update personal information as detailed above under Correcting and updating your information.
4. The Right to Erasure
Users may at any time chose to remove themselves from the FrontSpin service. Users should first contact the FrontSpin
5. The right to Restrict Processing
6. The Right to Data Portability
Users may request copies of their personal information from a FrontSpin
7. The Right to Object
Users may object to the collection and use of personal information by first contacting the FrontSpin
8. Rights in Relation to Automated Decision Making and Profiling.
Automated decision making and profiling
9. Right to Independent Resolution
Users whose objections are not resolved by FrontSpin may contact United States Council for International Business.
10. Right to Independent Arbitration
Users whose objects are not resolved by any other
Users may exercise rights related to the collection and use of personal information per the statements above or by email at firstname.lastname@example.org.
Changing / Withdrawing Consent
After granting consent, users can subsequently
Legal basis for the collection and use of personal information is detailed in the above statements and generally starts with explicit consent by a user, followed by additional requirements to support the terms of the FrontSpin service contracts, support the secure function of the FrontSpin service, and as required for legal reasons, specifically to comply with the requirements of the GDPR and various US legal statutes.
FrontSpin provides services to customers who use these services to in turn support their own individual business functions. These FrontSpin
FrontSpin is thus the processor for that data. FrontSpin customers (
Help for Admins / Owners with GDPR Compliance
GDPR compliance is a shared responsibility between FrontSpin customers (
Changes to This Privacy Statement
All personal information (defined as any information that identifies or can be used to identify the person to whom such information pertains) that we collect and maintain will be subject to this privacy statement, as amended from time to time. FrontSpin may change this privacy statement from time to time at its sole discretion and will provide notice of all changes in this online document and via the footer of the web pages with authorized links to this document. If as the result of such changes you want to alter the ways in which FrontSpin is allowed to use your personal information, you can do so by following the procedure described under Correcting and updating your information, above.